Position Overview

An ethusastic Intern IT Support Engineer (Microsoft 365 / Azure) provides first-line technical support to end users within a managed services environment. The role offers hands-on experience supporting Microsoft 365 applications, user accounts, Windows devices, networking, and endpoint management while gaining exposure to IT service management, cloud technologies, and information security best practices.

Core Skills:

• Microsoft 365 Support (Outlook, Teams, OneDrive, SharePoint)
• Windows Desktop & Laptop Support
• Hardware & Software Troubleshooting
• Basic Networking (Wi-Fi, IP, DNS, Connectivity)
• User Account Administration
• Microsoft Entra ID & Active Directory Fundamentals
• Microsoft Intune Fundamentals
• Incident & Service Request Management
• Remote Support
• Customer Service & User Support
• Documentation & Knowledge Management
• Problem Solving & Issue Escalation

Minimum Requirements:

• Matric / Grade 12 & Relevant IT qualification (completed or in progress). CompTIA A+ & N+ or Azure Fundamentals. 
• 0 - 2 years' experience in IT Support, Help Desk, or Customer Service.
• Basic knowledge of Windows, computer hardware, Microsoft Office, and desktop troubleshooting.
• Familiarity with Microsoft 365 applications.
• Basic understanding of networking concepts and connectivity troubleshooting.
• Ability to communicate professionally and follow documented processes.
• Willingness to work from the Cape Town office and travel to client sites when required.

Personal Traits:

• Customer-focused and service-oriented.
• Strong communication and interpersonal skills.
• Professional, reliable, and accountable.
• Eager to learn and develop technical skills.
• Organised with strong attention to detail.
• Analytical and problem-solving mindset.
• Team player with a positive attitude.
• Adaptable and willing to work under supervision.
• Security-conscious and committed to confidentiality.
• Able to manage multiple tasks and priorities