New Business Development Manager

Are you a driven sales professional with a passion for winning new business and building lasting client relationships? We are seeking a New Business Development Manager to spearhead revenue growth, expand our market presence, and identify new opportunities within the credit, collections, and data solutions landscape.

This role is ideally suited to a highly motivated hunter who thrives on developing new business opportunities while maintaining and growing strategic client relationships.

Purpose of the Role:

The primary focus of this role is to drive new business acquisition (80%) by identifying, pursuing, and securing new clients through proactive prospecting, strategic sales initiatives, and relationship building.

A secondary focus (20%) involves managing and growing an allocated portfolio of existing clients, ensuring retention, client satisfaction, and the expansion of revenue opportunities through upselling and cross-selling initiatives.

Key Responsibilities:

New Business Development (80%):

• Identify, target, and secure new business opportunities across key industries.
• Conduct market research to identify trends, prospects, and growth opportunities.
• Generate leads through networking, referrals, cold calling, and digital channels.
• Build and maintain a strong pipeline of qualified prospects.
• Prepare and deliver impactful sales presentations and proposals.
• Respond to tenders, RFIs, and RFPs.
• Negotiate and successfully close deals.
• Consistently achieve or exceed monthly, quarterly, and annual sales targets.
• Engage with existing clients to identify and convert additional business opportunities.

Client Relationship & Account Growth (20%):

• Manage and grow a portfolio of existing client accounts.
• Identify upselling and cross-selling opportunities.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Ensure high levels of client satisfaction and delivery aligned to contractual commitments.
• Drive account retention and revenue growth.

Sales Strategy & Execution:

• Develop and execute sales strategies aligned to business objectives.
• Collaborate with Marketing, Operations, and Product teams to ensure seamless onboarding and service delivery.
• Provide market intelligence and client feedback to strengthen service offerings and competitive positioning.
• Monitor industry trends and competitor activity to identify growth opportunities.

CRM & Reporting:

• Maintain accurate sales activity, prospect, and pipeline records within the CRM system.
• Prepare regular sales reports, forecasts, and performance updates.
• Track progress against targets and ensure effective pipeline management.

Skills & Competencies:

Technical Skills:

• Proficient in Microsoft Office Suite, particularly Excel.
• Experience using CRM systems.
• Working knowledge of SAS systems.
• Understanding of relevant legislation advantageous:
  • National Credit Act (NCA)
  • Debt Collectors Act
  • Companies Act
• Excellent written and verbal communication skills with a strong command of English.

Behavioural Competencies:

• Strong sales, negotiation, and closing abilities.
• Excellent communication and interpersonal skills.
• Results-driven and highly target-oriented.
• Resilient, self-motivated, and proactive.
• Strong relationship-building and stakeholder management skills.
• Commercially astute with sound business acumen.
• Ability to work independently while contributing to team success.